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Billing & Payment Policy

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Overview

This Billing & Payment Policy outlines how Medisure Cyber & Risk (“we,” “our,” or “the Company”) handles invoicing, payments, deposits, refunds, and service delivery. Our goal is to maintain a transparent, predictable, and professional billing experience for all clients.

By engaging our services, you agree to the terms described below.

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1. Payment Structure

50% Upfront Deposit (Non‑Refundable)

A 50% deposit is required before any work begins. This deposit covers:

  • Intake processing

  • Document review

  • Initial cyber/HIPAA analysis

  • Administrative setup

  • Scheduling and resource allocation

Work does not begin until the deposit is paid in full.

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50% Final Payment

The remaining 50% balance is due upon delivery of:

  • The Cyber Risk Assessment

  • The HIPAA Compliance Gap Analysis

  • The Underwriting Preparation Package

  • Any agreed‑upon deliverables

Final payment must be received before any documents are released to carriers or third parties.

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2. Invoicing

All invoices are issued through Stripe, our secure billing provider.

Each invoice includes:

  • Line‑item breakdown

  • Payment methods

  • Due dates

  • Automatic receipts

  • Automatic reminders

Invoices are sent via email to the primary contact on file.

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3. Accepted Payment Methods

We accept the following payment methods through Stripe:

  • Credit cards

  • Debit cards

  • ACH bank transfers

We do not accept:

  • Cash

  • Checks

  • PayPal

  • Venmo

  • Zelle

  • Cash App

  • Cryptocurrency

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4. Due Dates

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Deposit Invoice

Due upon receipt. Work begins only after the deposit is paid.

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Final Invoice

Due within 7 days of delivery of the underwriting package or assessment.

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Overdue Payments

Invoices past due will automatically trigger:

  • Reminder emails

  • Follow‑up notifications

  • Potential pause of services

We reserve the right to suspend work until outstanding balances are resolved.

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5. Refund Policy

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Deposits

All deposits are non‑refundable, as they cover time, labor, and resources allocated immediately upon engagement.

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Final Payments

Final payments are non‑refundable once deliverables have been provided.

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Cancelled Projects

If a client cancels a project after work has begun:

  • The deposit is forfeited

  • Additional work completed beyond the deposit value may be invoiced

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6. Service Delivery

Deliverables—including assessments, reports, underwriting files, and recommendations—are released only after:

  • All required documents are received

  • All signatures are completed

  • All invoices are paid in full

We do not submit underwriting files to carriers until the final invoice is paid.

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7. Disputed Charges

If you believe an invoice is incorrect:

  • Notify us in writing within 5 business days

  • Provide supporting details

  • We will review and respond promptly

Failure to dispute within this window constitutes acceptance of the invoice.

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8. Renewal Billing

For ongoing clients:

  • Renewal preparation fees are invoiced annually

  • Renewal work begins only after the renewal deposit is paid

  • Final renewal invoices follow the same 50/50 structure

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9. Changes to This Policy

We may update this Billing & Payment Policy at any time. The most current version will always be posted on this page.

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10. Contact

For billing questions or support, contact:

Billing Department Medisure Cyber & Risk Email: billing@medisurecyber.com

Phone: (XXX) XXX‑XXXX

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